Welcome to Up-n-Smoke.net
Highlands (Barret Ave)
Valley Station (Dixie Hwy)
Newburg Road (Opening Soon)
We started our business in 2002, C & J Cigars, wholesaling cigars to retail stores in the Louisville, Ky area. We are now one of the largest in the state. Along the way we have met many fascinating people of many different cultures. We thought it would be cool to open a place where we can bring these cultures and their products together. In the late summer of 2007 we opened a booth at the Worlds Most Awesome Flea Market in Shepherdsville, Ky off Interstate 65. Due to the growth of this business in the fall of 08 we went online with up-n-smoke.net and found a location to put our offices and shipping facilities together under one roof.
In the fall of 2010 we opened our first retail location. We are located at 110 Sparrow Drive in Shepherdsville, KY. We have a 2600 square foot showroom of the finest products we have found over the years and we are open 7 Days a week.
In early 2011 we opened another location in Louisville, KY in a community known as The Highlands. This smaller location features high end glass such as Illadelph, Tsunami, Roor, Blown and some local blown pieces.
In July 2011 we opened our third location in Valley Station, KY. This store carries a full line of glass and accessories including top brands such as Illadelph, Zong, Tsunami, KGB and King Volcano just to name a few.
2013 brought us a fourth location. The demand for our presence in the Highlands is so large that we opened another location on Bardstown Road. This quaint store has everything from metal pipes to custom made UNS Glass as well as a full line of vaporizers, hookahs and accessories.
Later in 2013 we opened our fifth location in Bardstown, KY located on East Stephen Foster Ave. This location offers a wide variety of smoking accessories and a full line of E-Cigs and juices.
Towards the end of 2013 we moved our corporate offices to 821 Ulrich Ave off of Fern Valley Road. This new location has allowed us to combine our corporate headquarters, warehouse, web operations, the Print & Graphics division, the UNS Girls and a store all into one beautiful location.
When you order from us your personal information is always safe and secure and we strive for 100% satisfaction. If you have questions or concerns feel free to contact us at (502) 882-2912 or toll free at 1-877-223-6570
Thank you to everyone who has helped make us successful over the last few years. We look forward to continuing the spread of the Up-N-Smoke Syndicate to a neighborhood near you. We are always looking forward to hearing from you.
2013 Television Commercial
Find us on Facebook
Meet the UNS Girls!
You Tube Channel
You Tube - Our first promo!
Free shipping offer over $75.00 is sent UPS ground(5-7) Business Days.
In a perfect world, all items would go out on the same day, but sometimes the orders don't go out till the next business day. It all depends on the time the order was processed and product availability. We will try to have orders processed and shipped by the end of the third business day. If you need an order by a certain day let us know by calling and we will do our best to get it out to you by that time.
Refund, Returns and Cancellation Policies
100% Satisfaction is our goal.
For broken or damaged items please inform us within 24 hours of receiving your order. We will than have somebody contact you via e-mail to start the replacement process. The broken item(s) may or may not need to be returned. If they need to be returned we will send a call tag and than send the replacement out. We do not credit your card back for damaged items, but we will replace them with you understanding and cooperation. Please ask for details in your particular situation.
If you have received the wrong item, we will ship a replacement and send a call tag for the wrong item(s). If the item is out of stock, we will ship the item as soon as item is available and issue a coupon for use in the future. We only credit back if item has been discontinued. You could also select a different item of the same price as a replacement. By purchasing any item from our web site you are agreeing to these terms.
We do not make returns or exchanges for merchandise that is simply unwanted. Also we do not make returns or exchanges for merchandise that is listed as assorted or colors may vary. By ordering these types of merchandise, you agree to this condition and know that the colors or pattern you get can't be exchanged or returned. Please be certain that you want the items you purchase from us. Ordering wholesale merchandise to sell in your business involves a certain amount of risk. Some items may not sell for you, even if they sell well in other parts of the country. Some items may need to be sold at a discounted price.
ORDERING TERMS AND CONDITIONS
- ALL ORDERS WE SHIP OUT WILL REQUIRE A SIGNATURE UPON DELIVERY.
- WE WILL ONLY SHIP TO THE VERIFIED BILLING ADDRESS OF THE CARD USED TO PLACE THE ORDER.
- IF YOU HAVE RECENTLY MOVED OR CHANGED ANY BILLING INFORMATION THAT HAS NOT BEEN PROCESSED AND REFLECTED BY YOUR BANK, PLEASE DO NOT PLACE THE ORDER.
- ALL ORDERS THAT HAVE UNVERIFIED BILLING ADDRESS, BILLING ZIP CODES, OR CVV CODES WILL BE CANCELLED OUT AND NOT PROCESSED. BY DOING SO, WE WILL NOT CHARGE THE CARD USED TO PLACE THE ORDER AND THE HOLD PUT ON YOUR ACCOUNT IS A YAHOO HOLD AND THEY WILL RELEASE YOUR MONEY BACK TO YOU PER THEIR POLICY.
- ANY ORDER THAT IS RETURNED TO US AFTER THE MAXIMUM FAILED DELIVERY ATTEMPTS, WILL INCUR A 25% RESTOCKING FEE. THE REMAINING BALANCE OF THE ORDER WILL BE REFUNDED BY CHECK, MONEY ORDER, OR MERCHANDISE COUPON CREDIT VIA MAIL WITHIN 30 DAYS FROM DATE OF RETURN.
- IF YOU ARE PLACING AN ORDER AS A GIFT, PLEASE NOTE THAT EVEN IF YOU PUT A SEPARATE SHIPPING ADDRESS DOWN, IT WILL ONLY BE SHIPPED TO THE BILLING ADDRESS THAT HAS BE VERIFIED. IT WILL THAN BE YOUR SOLE RESPONSIBILITY TO SHIP THE ORDER TO THE PERSON WHO THE GIFT IS INTENDED FOR.
- ALL FAILURE TO PAY OR DISPUTES WILL BE PURSUED TO THE FULLEST EXTENT POSSIBLE. WE WILL OUTSOURCE COLLECTION AGENCIES AND OUR LEGAL TEAM TO SETTLE THE DEBT OCCURRED WITH ALL UNSETTLED ACCOUNTS. IF WE ARE FORCED TO PURSUE COLLECTIONS, THERE WILL BE ADDED FEES TO COVER TRANSACTION COSTS, WAGES PAID TO STAFF THAT WORKED YOUR ACCOUNT TRYING TO RESOLVE THE DEBT, ALONG WITH ALL OTHER APPROVED FEES.